TERMS OF SERVICE & REFUND POLICY

CANCELLATION & RESCHEDULING:

Coach has a 48-hour cancellation policy. The coach’s team will let the Client know if we need more information or if your application has not been accepted for any reason.

If the session is missed or canceled/rescheduled by the Client with less than 10 hours notice, the session will be forfeited.

If the Coach needs to reschedule the session, the Coach will reach out to the Client within a reasonable time frame and offer options for rescheduling.

TIMELINESS:

Sessions will start and end on time. 

If the Client is late for the session, the session will still end at the originally scheduled time.  

CONFIDENTIALITY

Information shared in coaching sessions is confidential and not shared outside the session unless mutually agreed upon, and documented in writing, by Coach. The only exception to this procedure would be in a situation where Coach is required by law to make a disclosure, or where Coach has a good-faith belief that disclosure of information is necessary to comply with the law, to protect Coach's rights or property, to avoid harm to Coach, Client or anyone else, or to respond to an emergency. In such situations, disclosure would be limited to essential information. 

If Coach believes there is clear and imminent danger to Client’s life or physical safety, or the life or safety of another, Coach may disclose selected information to make appropriate and potentially life-saving interventions. 

REFUND POLICY

Once the appointment is made there are no reimbursements.

Once the appointment is made there is no refund.

When purchasing a session(s), the client agrees with all our terms of service and refund policy. 

GENERAL AGREEMENTS

Client understands that "coaching" is a professional-client relationship with a coach that is designed to facilitate the creation/development of personal, professional or business goals, and to develop as well as carry out a strategy/plan for achieving those goals. Client acknowledges that deciding how to handle these goals, incorporate coaching into those goals, and implement these goals is exclusively his/her responsibility. 

Client understands that relationship coaching is a comprehensive process that may involve all areas of life, including work, finances, health, education, recreation, and other relationships. It is the Client’s sole responsibility to decide how to handle these issues and how to incorporate coaching into the areas of his/her life.

The client understands that coaching sessions are not therapy sessions or psychological counseling sessions, nor will any coaching sessions be a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment. Furthermore, Client(s) will not use any coaching sessions in place of diagnosis, treatment, or therapy.  

In extreme circumstances, Coach reserves the right to terminate coaching if they feel they are not equipped to properly help the client with high-level mental health issues or other extenuating circumstances that may require intensive care from a trained specialized professional.

Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. Client agrees to utilize coaching services with the full understanding that Coach and their employees and volunteers are in no way liable for the Client’s decisions, actions, and outcomes. Client(s) also agrees to hold Coach and its employees and volunteers free of all liability and responsibility for any adverse situations created as a direct or indirect result of a specific referral, advice given or any actions taken while working with or as a direct result with Coach.  

AGREEMENT

This is the entire agreement of the parties and reflects a complete understanding of the parties concerning the subject matter. This agreement supersedes all prior written and oral representations.

When purchasing a coaching session(s), the client(s) agrees with our terms of service and refund policy. The client’s purchase indicates full understanding of, consent to, and acceptance of the terms of this agreement.